QA automation Engineer for an AI-driven cloud contact center platform (CCaaS) — remote, Europe

About the company

An AI-driven platform that operates as a Cloud Contact Center as a Service (CCaaS) with a variety of customer experience solutions.

The software can automatically transcribe calls, summarize them, and highlight when customers are upset or need special attention. It tracks how well agents perform, helps supervisors monitor key metrics, and integrates with CRM systems.

The platform uses artificial intelligence (AI) to automate repetitive tasks, analyze conversations, give agents helpful information, and improve customer satisfaction.

Offices across Europe, the USA, Brazil, and the UAE, the company’s clientele is already at 350 and counting — and its agents operate in over 60 countries worldwide.

Stack

• Languages & Frameworks: Kotlin, Spring Boot, Cucumber
• Build Tool: Gradle
• CI/CD: GitLab
• Browser control tool: Selenium
• Reporting: Allure Report with Allure Server

What you will do

• End-to-end tests (Kotlin) for the UI and API that connect the UI to all systems.
• Analyze:
  The priority of quality criteria and understand what needs to be covered at the end-to-end level.
  How the system described in the acceptance criteria works under the hood.
• Focus on a proper distribution of tests across the test pyramid.

What matters

• Minimum 7 years of QA experience in product teams.
• At least 5 recent years as a test automation engineer (Java / Kotlin / Groovy / Scala).
• Experience in:
  UI, API, and database testing.
  Developing test automation solutions and internal frameworks.
• Improving testing effectiveness, building test plans, and monitoring systems.
• Knowledge of system components, interfaces, network protocols.
• Understanding of BDD and TDD approaches.
• Understanding of basic system metrics and load testing.
• Critical thinking, curiosity, proactivity, and self-learning.
• Ownership attitude with a proactive approach to quality assurance.
• Strong problem-solving and attention to detail.
• Ability to work collaboratively in a remote and multicultural environment.
• BS degree or higher in computer science, engineering, or equivalent.
• Excellent communication skills in spoken and written English.
• Located in Europe.

Terms

• B2B contract with a European legal entity.
• Competitive salary + bonuses (in EUR).
• Fully remote work from European time zones (flexible hours).
• Career growth opportunities into a tech lead within a fast-growing global company at a pivotal stage of development.